KongNet Support MCP
One endpoint that aggregates every live tool source.
Status: 🟢 Live, running on the gateway today
Endpoint: POST /mcp/support (streamable HTTP). Sources: Customer account, Support tickets, Knowledge base, Diagnostics.
Tools and who can use them
These columns come from a live tools/list as each role. A role never sees a tool it is not allowed to use.
| Tool | Customer (standard) | Customer (premium) | Staff advisor | Asks first | What it does |
|---|---|---|---|---|---|
add_ticket_note | ✅ | ✅ | ✅ | No | Appends an update to a ticket the customer owns. |
apply_account_credit | 🚫 | 🚫 | ✅ | Yes | Applies a credit in pence, capped at 5000, with a reason. |
close_ticket | 🚫 | 🚫 | ✅ | No | Marks a ticket closed. |
create_ticket | ✅ | ✅ | ✅ | Yes | Raises a ticket after troubleshooting has not fixed the problem and the customer has confirmed. |
get_article | ✅ | ✅ | ✅ | No | Returns the article title, which router models and packages it applies to, and the numbered steps to read back to the customer. |
get_my_bills | ✅ | ✅ | ✅ | No | Returns the last bills (amount in pence, status paid or overdue, due date), the outstanding balance and whether service is restricted for non payment. |
get_my_products | ✅ | ✅ | ✅ | No | Returns the package name, speeds, minimum guaranteed speed, router model, TV or mobile add-ons and the contract end date. |
get_my_profile | ✅ | ✅ | ✅ | No | Use this first when you need the customer's name, tier, address, postcode, contact preference or whether they are flagged as vulnerable. |
get_network_status | ✅ | ✅ | ✅ | No | Returns live incidents and planned work affecting the customer's postcode, each with status, summary and the estimated fix time. |
get_service_health | ✅ | ✅ | ✅ | No | Returns line sync speeds against the package, drops and errors in the last 24 hours, whether the router is online, the last reboot time and wifi channel details. |
get_ticket | ✅ | ✅ | ✅ | No | Returns full ticket details including steps tried, diagnostics and notes. |
list_my_tickets | ✅ | ✅ | ✅ | No | Returns the customer's tickets, newest first, with reference, category, status and summary. |
reboot_router | ✅ | ✅ | ✅ | Yes | Remotely reboot the customer's hub. |
run_line_test | ✅ | ✅ | ✅ | No | Run a remote line test on the customer's broadband line. |
scan_wifi_channels | ✅ | ✅ | ✅ | No | Scan the wifi environment around the customer's hub. |
search_knowledge_base | ✅ | ✅ | ✅ | No | Full text search over KongNet troubleshooting articles. |
"Asks first" means the agent shows the customer a confirmation before the tool runs.
Tool inputs
| Tool | Inputs |
|---|---|
add_ticket_note | text, path_ticket_id |
apply_account_credit | amount_pence, reason |
close_ticket | path_ticket_id |
create_ticket | trace_id, diagnostics, summary, steps_tried, category, model_alias, details |
get_article | path_article_id |
get_my_bills | query_limit |
get_my_products | none |
get_my_profile | none |
get_network_status | none |
get_service_health | none |
get_ticket | path_ticket_id |
list_my_tickets | query_status |
reboot_router | reason |
run_line_test | none |
scan_wifi_channels | none |
search_knowledge_base | query_limit, query_q |