Customer account
Profile, products, service health and network status, converted from the telco REST API.
Status: 🟢 Live, running on the gateway today
Reached through KongNet Support MCP at /mcp/support.
| Tool | Customer (standard) | Customer (premium) | Staff advisor | Asks first | What it does |
|---|---|---|---|---|---|
get_my_bills | ✅ | ✅ | ✅ | No | Returns the last bills (amount in pence, status paid or overdue, due date), the outstanding balance and whether service is restricted for non payment. |
get_my_products | ✅ | ✅ | ✅ | No | Returns the package name, speeds, minimum guaranteed speed, router model, TV or mobile add-ons and the contract end date. |
get_my_profile | ✅ | ✅ | ✅ | No | Use this first when you need the customer's name, tier, address, postcode, contact preference or whether they are flagged as vulnerable. |
get_network_status | ✅ | ✅ | ✅ | No | Returns live incidents and planned work affecting the customer's postcode, each with status, summary and the estimated fix time. |
get_service_health | ✅ | ✅ | ✅ | No | Returns line sync speeds against the package, drops and errors in the last 24 hours, whether the router is online, the last reboot time and wifi channel details. |