Support tickets
Read, raise and update support tickets, converted from the telco REST API.
Status: 🟢 Live, running on the gateway today
Reached through KongNet Support MCP at /mcp/support.
| Tool | Customer (standard) | Customer (premium) | Staff advisor | Asks first | What it does |
|---|---|---|---|---|---|
add_ticket_note | ✅ | ✅ | ✅ | No | Appends an update to a ticket the customer owns. |
apply_account_credit | 🚫 | 🚫 | ✅ | Yes | Applies a credit in pence, capped at 5000, with a reason. |
close_ticket | 🚫 | 🚫 | ✅ | No | Marks a ticket closed. |
create_ticket | ✅ | ✅ | ✅ | Yes | Raises a ticket after troubleshooting has not fixed the problem and the customer has confirmed. |
get_ticket | ✅ | ✅ | ✅ | No | Returns full ticket details including steps tried, diagnostics and notes. |
list_my_tickets | ✅ | ✅ | ✅ | No | Returns the customer's tickets, newest first, with reference, category, status and summary. |