Knowledge base
Search and read help articles, converted from the telco REST API.
Status: 🟢 Live, running on the gateway today
Reached through KongNet Support MCP at /mcp/support.
| Tool | Customer (standard) | Customer (premium) | Staff advisor | Asks first | What it does |
|---|---|---|---|---|---|
get_article | ✅ | ✅ | ✅ | No | Returns the article title, which router models and packages it applies to, and the numbered steps to read back to the customer. |
search_knowledge_base | ✅ | ✅ | ✅ | No | Full text search over KongNet troubleshooting articles. |