KongNet Telco API

NoteCreate

object
textstringrequired

Note to add to the ticket

>= 1 characters<= 4000 characters

Example

TicketCreate

object
categorystringrequired

Ticket category

Allowed values:outageconnectionwifispeedtvbillingaccountother

summarystringrequired

One line summary in the customer’s words

>= 5 characters<= 140 characters

detailsstring

What the customer reported and what was found

Default:

<= 4000 characters

steps_triedarray[string]

Troubleshooting steps already tried, in order

diagnosticsobject

Results from line test or wifi scan, if run

* Additional properties are allowed.
model_aliasAny Of

Model alias that handled the conversation

Variant 1string
trace_idAny Of

Gateway trace id for the conversation

Variant 1string
Example

ValidationError

object
locAny Of
arrayrequired
Variant 1string
msgstringrequired
typestringrequired
input
ctxobject
Example