Customer, product, network, ticket and knowledge base operations for the KongNet support agent. The customer is identified by the gateway, never by a parameter.
Get the logged in customer's profile
Use this first when you need the customer’s name, tier, address, postcode, contact preference or whether they are flagged as vulnerable. Returns no account numbers.
Response
200 application/json
Response
Successful Response
Get the customer's broadband package and add-ons
Returns the package name, speeds, minimum guaranteed speed, router model, TV or mobile add-ons and the contract end date. Use it before quoting any speed or price.
Response
200 application/json
Response
Successful Response
Get recent bills and the current balance
Returns the last bills (amount in pence, status paid or overdue, due date), the outstanding balance and whether service is restricted for non payment.
Query Parameters
How many bills to return, newest first
Default:3
>= 1<= 12
Response
application/json
Response
Successful Response
Get the customer's line and router health
Returns line sync speeds against the package, drops and errors in the last 24 hours, whether the router is online, the last reboot time and wifi channel details. Use it to decide whether a problem is the line, the router or wifi.
Response
200 application/json
Response
Successful Response