KongNet Telco API

Returns the last bills (amount in pence, status paid or overdue, due date), the outstanding balance and whether service is restricted for non payment.

Returns line sync speeds against the package, drops and errors in the last 24 hours, whether the router is online, the last reboot time and wifi channel details. Use it to decide whether a problem is the line, the router or wifi.

Returns live incidents and planned work affecting the customer’s postcode, each with status, summary and the estimated fix time. Always call this before saying anything about an outage or a fix time.

Returns the customer’s tickets, newest first, with reference, category, status and summary. Call this before creating a ticket so you can add a note to an existing open one instead of raising a duplicate.

Raises a ticket after troubleshooting has not fixed the problem and the customer has confirmed. Include steps tried and diagnostics. If an open ticket already exists in the same category the request is rejected with 409 and the existing reference: add a note to that ticket instead.