Notifications
Customer messages by SMS and email, including outage broadcasts.
Status: 🟡 Registered in Konnect Catalog, not running yet
Owner: Network Operations
Tools and who can use them
ACL groups below are the proposed access model. Kong enforces them when this server goes live.
| Tool | Staff advisors | Network operations | Field engineers | Marketing | Type | What it does |
|---|---|---|---|---|---|---|
send_sms | ✅ | 🚫 | ✅ | 🚫 | Write | Send a templated SMS to a customer |
send_email | ✅ | 🚫 | 🚫 | ✅ | Write | Send a templated email to a customer |
send_outage_broadcast | 🚫 | ✅ | 🚫 | 🚫 | Write | Message every customer on an affected cabinet |