Customer 360
The joined up customer record for staff facing agents.
Status: 🟡 Registered in Konnect Catalog, not running yet
Owner: Customer Care
Tools and who can use them
ACL groups below are the proposed access model. Kong enforces them when this server goes live.
| Tool | Staff advisors | Billing operations | Sales advisors | Type | What it does |
|---|---|---|---|---|---|
get_customer_360 | ✅ | ✅ | ✅ | Read | Read the full customer record |
log_interaction | ✅ | 🚫 | ✅ | Write | Record a customer interaction |
update_contact_preferences | ✅ | 🚫 | 🚫 | Write | Change marketing and contact preferences |
list_household_members | ✅ | 🚫 | 🚫 | Read | List people linked to an account |