--- title: "Tools by role" description: "Which role can use which tool" url: "https://kongnet.kongai.uk/mcp/tools-by-role" image: "https://kongnet.kongai.uk/_og/d/c_Ocean.takumi,title_Tools+by+role,description_Which+role+can+use+which+tool,props_eyJ0aGVtZSI6eyJtb2RlIjoibGlnaHQiLCJjb2xvcnMiOnsicHJpbWFyeSI6IiMwRTZGNUMifX19,p_Ii9tY3AvdG9vbHMtYnktcm9sZSI,s_hVKwVLSHMvSGRdAD.png" --- # Tools by role Access is enforced at the gateway, so a tool a role cannot use is not even listed for it. ## [🟢 Live tools](#live-tools) **Customer (standard):** 14 tools. **Customer (premium):** 14 tools. **Staff advisor:** 16 tools. | Tool | Customer (standard) | Customer (premium) | Staff advisor | Asks first | What it does | | :-------------------- | :------------------ | :----------------- | :------------ | :--------- | :------------------------------------------------------------------------------- | | add_ticket_note | ✅ | ✅ | ✅ | No | Appends an update to a ticket the customer owns. | | apply_account_credit | 🚫 | 🚫 | ✅ | Yes | Applies a credit in pence, capped at 5000, with a reason. | | close_ticket | 🚫 | 🚫 | ✅ | No | Marks a ticket closed. | | create_ticket | ✅ | ✅ | ✅ | Yes | Raises a ticket after troubleshooting has not fixed the problem and the customer has confirmed. | | get_article | ✅ | ✅ | ✅ | No | Returns the article title, which router models and packages it applies to, and the numbered steps to read back to the customer. | | get_my_bills | ✅ | ✅ | ✅ | No | Returns the last bills (amount in pence, status paid or overdue, due date), the outstanding balance and whether service is restricted for non payment. | | get_my_products | ✅ | ✅ | ✅ | No | Returns the package name, speeds, minimum guaranteed speed, router model, TV or mobile add-ons and the contract end date. | | get_my_profile | ✅ | ✅ | ✅ | No | Use this first when you need the customer's name, tier, address, postcode, contact preference or whether they are flagged as vulnerable. | | get_network_status | ✅ | ✅ | ✅ | No | Returns live incidents and planned work affecting the customer's postcode, each with status, summary and the estimated fix time. | | get_service_health | ✅ | ✅ | ✅ | No | Returns line sync speeds against the package, drops and errors in the last 24 hours, whether the router is online, the last reboot time and wifi channel details. | | get_ticket | ✅ | ✅ | ✅ | No | Returns full ticket details including steps tried, diagnostics and notes. | | list_my_tickets | ✅ | ✅ | ✅ | No | Returns the customer's tickets, newest first, with reference, category, status and summary. | | reboot_router | ✅ | ✅ | ✅ | Yes | Remotely reboot the customer's hub. | | run_line_test | ✅ | ✅ | ✅ | No | Run a remote line test on the customer's broadband line. | | scan_wifi_channels | ✅ | ✅ | ✅ | No | Scan the wifi environment around the customer's hub. | | search_knowledge_base | ✅ | ✅ | ✅ | No | Full text search over KongNet troubleshooting articles. | ## [🟡 Registered tools](#registered-tools) Proposed ACL groups. Kong enforces them when each server goes live. | Server | Tool | What it does | ACL groups | | :---------------- | :-------------------------- | :-------------------------------------------------- | :-------------------------------------------------- | | Billing | get_invoice | Fetch an invoice and its line items | Staff advisors, Billing operations | | Billing | list_payments | List recent payments on an account | Staff advisors, Billing operations | | Billing | explain_bill | Explain why a bill changed from last month | Staff advisors, Billing operations, Sales advisors | | Billing | raise_billing_dispute | Open a dispute against an invoice line | Staff advisors, Billing operations | | Billing | apply_goodwill_credit | Apply a capped goodwill credit | Billing operations | | Network inventory | lookup_exchange | Find the exchange and cabinet that serve a postcode | Staff advisors, Network operations, Field engineers | | Network inventory | get_cabinet_status | Read power and backhaul status for a cabinet | Network operations, Field engineers | | Network inventory | list_active_faults | List open network faults by region | Staff advisors, Network operations | | Network inventory | get_olt_port_stats | Read optical levels and errors for an OLT port | Network operations | | Network inventory | schedule_maintenance_window | Book a planned maintenance window | Network operations | | Field service | find_engineer_slots | Find open appointment slots for a postcode | Staff advisors, Field engineers | | Field service | book_appointment | Book an engineer visit | Staff advisors, Field engineers | | Field service | reschedule_appointment | Move an existing engineer visit | Staff advisors, Field engineers | | Field service | get_job_status | Read the live status of a field job | Staff advisors, Field engineers | | Field service | log_site_notes | Add engineer notes to a job | Field engineers | | Customer 360 | get_customer_360 | Read the full customer record | Staff advisors, Sales advisors, Billing operations | | Customer 360 | log_interaction | Record a customer interaction | Staff advisors, Sales advisors | | Customer 360 | update_contact_preferences | Change marketing and contact preferences | Staff advisors | | Customer 360 | list_household_members | List people linked to an account | Staff advisors | | Fraud signals | check_sim_swap | Check for a recent SIM swap on a number | Fraud and security | | Fraud signals | score_transaction | Score an order or payment for fraud risk | Fraud and security, Billing operations | | Fraud signals | get_device_fingerprint | Read device signals for a session | Fraud and security | | Fraud signals | flag_account | Put a fraud hold on an account | Fraud and security | | Sales and offers | check_upgrade_eligibility | Check upgrades available at an address | Staff advisors, Sales advisors | | Sales and offers | get_retention_offers | List offers a customer qualifies for | Staff advisors, Sales advisors | | Sales and offers | quote_bundle | Price a broadband | Staff advisors, Sales advisors | | Sales and offers | place_order | Place an order for a new product | Sales advisors | | Number porting | start_port_in | Start moving a number to KongNet | Staff advisors, Sales advisors | | Number porting | get_port_status | Read the progress of a port request | Staff advisors, Sales advisors | | Number porting | cancel_port | Cancel a port request | Staff advisors | | Notifications | send_sms | Send a templated SMS to a customer | Staff advisors, Field engineers | | Notifications | send_email | Send a templated email to a customer | Staff advisors, Marketing | | Notifications | send_outage_broadcast | Message every customer on an affected cabinet | Network operations | [Back to MCP servers](https://kongnet.kongai.uk/mcp)