---
title: "Support tickets"
description: "Read, raise and update support tickets, converted from the telco REST API."
url: "https://kongnet.kongai.uk/mcp/ticket-tools"
image: "https://kongnet.kongai.uk/_og/d/c_Ocean.takumi,title_Support+tickets,description_~UmVhZCwgcmFpc2UgYW5kIHVwZGF0ZSBzdXBwb3J0IHRpY2tldHMsIGNvbnZlcnRlZCBmcm9tIHRoZSB0ZWxjbyBSRVNUIEFQSS4,props_eyJ0aGVtZSI6eyJtb2RlIjoibGlnaHQiLCJjb2xvcnMiOnsicHJpbWFyeSI6IiMwRTZGNUMifX19,p_Ii9tY3AvdGlja2V0LXRvb2xzIg,s_1IMjEb8Nw5uzJMyt.png"
---

# Support tickets

Read, raise and update support tickets, converted from the telco REST API.

**Status:** 🟢 Live, running on the gateway today

Reached through [KongNet Support MCP](https://kongnet.kongai.uk/mcp/support) at `/mcp/support`.

| Tool                 | Customer (standard) | Customer (premium) | Staff advisor | Asks first | What it does                                                                     |
| :------------------- | :------------------ | :----------------- | :------------ | :--------- | :------------------------------------------------------------------------------- |
| add_ticket_note      | ✅                   | ✅                  | ✅             | No         | Appends an update to a ticket the customer owns.                                 |
| apply_account_credit | 🚫                  | 🚫                 | ✅             | Yes        | Applies a credit in pence, capped at 5000, with a reason.                        |
| close_ticket         | 🚫                  | 🚫                 | ✅             | No         | Marks a ticket closed.                                                           |
| create_ticket        | ✅                   | ✅                  | ✅             | Yes        | Raises a ticket after troubleshooting has not fixed the problem and the customer has confirmed. |
| get_ticket           | ✅                   | ✅                  | ✅             | No         | Returns full ticket details including steps tried, diagnostics and notes.        |
| list_my_tickets      | ✅                   | ✅                  | ✅             | No         | Returns the customer's tickets, newest first, with reference, category, status and summary. |

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