---
title: "KongNet Support MCP"
description: "All live KongNet tools on one endpoint"
url: "https://kongnet.kongai.uk/mcp/support"
image: "https://kongnet.kongai.uk/_og/d/c_Ocean.takumi,title_KongNet+Support+MCP,description_All+live+KongNet+tools+on+one+endpoint,props_eyJ0aGVtZSI6eyJtb2RlIjoibGlnaHQiLCJjb2xvcnMiOnsicHJpbWFyeSI6IiMwRTZGNUMifX19,p_Ii9tY3Avc3VwcG9ydCI,s_WcZ1H4ItjpC98jvH.png"
---

# KongNet Support MCP

One endpoint that aggregates every live tool source.

**Status:** 🟢 Live, running on the gateway today

**Endpoint:** `POST /mcp/support` (streamable HTTP). **Sources:** [Customer account](https://kongnet.kongai.uk/mcp/customer-tools), [Support tickets](https://kongnet.kongai.uk/mcp/ticket-tools), [Knowledge base](https://kongnet.kongai.uk/mcp/kb-tools), [Diagnostics](https://kongnet.kongai.uk/mcp/diagnostics).

## [Tools and who can use them](#tools-and-who-can-use-them)

These columns come from a live `tools/list` as each role. A role never sees a tool it is not allowed to use.

| Tool                  | Customer (standard) | Customer (premium) | Staff advisor | Asks first | What it does                                                                     |
| :-------------------- | :------------------ | :----------------- | :------------ | :--------- | :------------------------------------------------------------------------------- |
| add_ticket_note       | ✅                   | ✅                  | ✅             | No         | Appends an update to a ticket the customer owns.                                 |
| apply_account_credit  | 🚫                  | 🚫                 | ✅             | Yes        | Applies a credit in pence, capped at 5000, with a reason.                        |
| close_ticket          | 🚫                  | 🚫                 | ✅             | No         | Marks a ticket closed.                                                           |
| create_ticket         | ✅                   | ✅                  | ✅             | Yes        | Raises a ticket after troubleshooting has not fixed the problem and the customer has confirmed. |
| get_article           | ✅                   | ✅                  | ✅             | No         | Returns the article title, which router models and packages it applies to, and the numbered steps to read back to the customer. |
| get_my_bills          | ✅                   | ✅                  | ✅             | No         | Returns the last bills (amount in pence, status paid or overdue, due date), the outstanding balance and whether service is restricted for non payment. |
| get_my_products       | ✅                   | ✅                  | ✅             | No         | Returns the package name, speeds, minimum guaranteed speed, router model, TV or mobile add-ons and the contract end date. |
| get_my_profile        | ✅                   | ✅                  | ✅             | No         | Use this first when you need the customer's name, tier, address, postcode, contact preference or whether they are flagged as vulnerable. |
| get_network_status    | ✅                   | ✅                  | ✅             | No         | Returns live incidents and planned work affecting the customer's postcode, each with status, summary and the estimated fix time. |
| get_service_health    | ✅                   | ✅                  | ✅             | No         | Returns line sync speeds against the package, drops and errors in the last 24 hours, whether the router is online, the last reboot time and wifi channel details. |
| get_ticket            | ✅                   | ✅                  | ✅             | No         | Returns full ticket details including steps tried, diagnostics and notes.        |
| list_my_tickets       | ✅                   | ✅                  | ✅             | No         | Returns the customer's tickets, newest first, with reference, category, status and summary. |
| reboot_router         | ✅                   | ✅                  | ✅             | Yes        | Remotely reboot the customer's hub.                                              |
| run_line_test         | ✅                   | ✅                  | ✅             | No         | Run a remote line test on the customer's broadband line.                         |
| scan_wifi_channels    | ✅                   | ✅                  | ✅             | No         | Scan the wifi environment around the customer's hub.                             |
| search_knowledge_base | ✅                   | ✅                  | ✅             | No         | Full text search over KongNet troubleshooting articles.                          |

"Asks first" means the agent shows the customer a confirmation before the tool runs.

## [Tool inputs](#tool-inputs)

| Tool                  | Inputs                                                                      |
| :-------------------- | :-------------------------------------------------------------------------- |
| add_ticket_note       | text, path_ticket_id                                                        |
| apply_account_credit  | amount_pence, reason                                                        |
| close_ticket          | path_ticket_id                                                              |
| create_ticket         | trace_id, diagnostics, summary, steps_tried, category, model_alias, details |
| get_article           | path_article_id                                                             |
| get_my_bills          | query_limit                                                                 |
| get_my_products       | none                                                                        |
| get_my_profile        | none                                                                        |
| get_network_status    | none                                                                        |
| get_service_health    | none                                                                        |
| get_ticket            | path_ticket_id                                                              |
| list_my_tickets       | query_status                                                                |
| reboot_router         | reason                                                                      |
| run_line_test         | none                                                                        |
| scan_wifi_channels    | none                                                                        |
| search_knowledge_base | query_limit, query_q                                                        |

[Back to MCP servers](https://kongnet.kongai.uk/mcp)