---
title: "Notifications"
description: "Customer messages by SMS and email, including outage broadcasts."
url: "https://kongnet.kongai.uk/mcp/notifications"
image: "https://kongnet.kongai.uk/_og/d/c_Ocean.takumi,title_Notifications,description_~Q3VzdG9tZXIgbWVzc2FnZXMgYnkgU01TIGFuZCBlbWFpbCwgaW5jbHVkaW5nIG91dGFnZSBicm9hZGNhc3RzLg,props_eyJ0aGVtZSI6eyJtb2RlIjoibGlnaHQiLCJjb2xvcnMiOnsicHJpbWFyeSI6IiMwRTZGNUMifX19,p_Ii9tY3Avbm90aWZpY2F0aW9ucyI,s_sWOFkTrzrFhSwYzW.png"
---

# Notifications

Customer messages by SMS and email, including outage broadcasts.

**Status:** 🟡 Registered in Konnect Catalog, not running yet

**Owner:** Network Operations

## [Tools and who can use them](#tools-and-who-can-use-them)

ACL groups below are the proposed access model. Kong enforces them when this server goes live.

| Tool                  | Staff advisors | Network operations | Field engineers | Marketing | Type  | What it does                                  |
| :-------------------- | :------------- | :----------------- | :-------------- | :-------- | :---- | :-------------------------------------------- |
| send_sms              | ✅              | 🚫                 | ✅               | 🚫        | Write | Send a templated SMS to a customer            |
| send_email            | ✅              | 🚫                 | 🚫              | ✅         | Write | Send a templated email to a customer          |
| send_outage_broadcast | 🚫             | ✅                  | 🚫              | 🚫        | Write | Message every customer on an affected cabinet |

## [Agents that use this server](#agents-that-use-this-server)

-   [Outage communications](https://kongnet.kongai.uk/agents/outage-comms-agent)
-   [Campaign content](https://kongnet.kongai.uk/agents/campaign-content-agent)

[Back to MCP servers](https://kongnet.kongai.uk/mcp)