---
title: "Knowledge base"
description: "Search and read help articles, converted from the telco REST API."
url: "https://kongnet.kongai.uk/mcp/kb-tools"
image: "https://kongnet.kongai.uk/_og/d/c_Ocean.takumi,title_Knowledge+base,description_~U2VhcmNoIGFuZCByZWFkIGhlbHAgYXJ0aWNsZXMsIGNvbnZlcnRlZCBmcm9tIHRoZSB0ZWxjbyBSRVNUIEFQSS4,props_eyJ0aGVtZSI6eyJtb2RlIjoibGlnaHQiLCJjb2xvcnMiOnsicHJpbWFyeSI6IiMwRTZGNUMifX19,p_Ii9tY3Ava2ItdG9vbHMi,s_5NPSoLI0ddGOULYx.png"
---

# Knowledge base

Search and read help articles, converted from the telco REST API.

**Status:** 🟢 Live, running on the gateway today

Reached through [KongNet Support MCP](https://kongnet.kongai.uk/mcp/support) at `/mcp/support`.

| Tool                  | Customer (standard) | Customer (premium) | Staff advisor | Asks first | What it does                                                                     |
| :-------------------- | :------------------ | :----------------- | :------------ | :--------- | :------------------------------------------------------------------------------- |
| get_article           | ✅                   | ✅                  | ✅             | No         | Returns the article title, which router models and packages it applies to, and the numbered steps to read back to the customer. |
| search_knowledge_base | ✅                   | ✅                  | ✅             | No         | Full text search over KongNet troubleshooting articles.                          |

[Back to MCP servers](https://kongnet.kongai.uk/mcp)