---
title: "Field service"
description: "Engineer appointments, job status and site notes."
url: "https://kongnet.kongai.uk/mcp/field-service"
image: "https://kongnet.kongai.uk/_og/d/c_Ocean.takumi,title_Field+service,description_~RW5naW5lZXIgYXBwb2ludG1lbnRzLCBqb2Igc3RhdHVzIGFuZCBzaXRlIG5vdGVzLg,props_eyJ0aGVtZSI6eyJtb2RlIjoibGlnaHQiLCJjb2xvcnMiOnsicHJpbWFyeSI6IiMwRTZGNUMifX19,p_Ii9tY3AvZmllbGQtc2VydmljZSI,s_KGEcoAhRDea4SZmn.png"
---

# Field service

Engineer appointments, job status and site notes.

**Status:** 🟡 Registered in Konnect Catalog, not running yet

**Owner:** Field Service

## [Tools and who can use them](#tools-and-who-can-use-them)

ACL groups below are the proposed access model. Kong enforces them when this server goes live.

| Tool                   | Staff advisors | Field engineers | Type  | What it does                               |
| :--------------------- | :------------- | :-------------- | :---- | :----------------------------------------- |
| find_engineer_slots    | ✅              | ✅               | Read  | Find open appointment slots for a postcode |
| book_appointment       | ✅              | ✅               | Write | Book an engineer visit                     |
| reschedule_appointment | ✅              | ✅               | Write | Move an existing engineer visit            |
| get_job_status         | ✅              | ✅               | Read  | Read the live status of a field job        |
| log_site_notes         | 🚫             | ✅               | Write | Add engineer notes to a job                |

## [Agents that use this server](#agents-that-use-this-server)

-   [Field engineer assistant](https://kongnet.kongai.uk/agents/field-engineer-assistant)
-   [Appointment scheduler](https://kongnet.kongai.uk/agents/appointment-scheduler-agent)

[Back to MCP servers](https://kongnet.kongai.uk/mcp)