---
title: "Customer 360"
description: "The joined up customer record for staff facing agents."
url: "https://kongnet.kongai.uk/mcp/crm"
image: "https://kongnet.kongai.uk/_og/d/c_Ocean.takumi,title_Customer+360,description_The+joined+up+customer+record+for+staff+facing+agents.,props_eyJ0aGVtZSI6eyJtb2RlIjoibGlnaHQiLCJjb2xvcnMiOnsicHJpbWFyeSI6IiMwRTZGNUMifX19,p_Ii9tY3AvY3JtIg,s_EfV-OaQvO7DvunDZ.png"
---

# Customer 360

The joined up customer record for staff facing agents.

**Status:** 🟡 Registered in Konnect Catalog, not running yet

**Owner:** Customer Care

## [Tools and who can use them](#tools-and-who-can-use-them)

ACL groups below are the proposed access model. Kong enforces them when this server goes live.

| Tool                       | Staff advisors | Billing operations | Sales advisors | Type  | What it does                             |
| :------------------------- | :------------- | :----------------- | :------------- | :---- | :--------------------------------------- |
| get_customer_360           | ✅              | ✅                  | ✅              | Read  | Read the full customer record            |
| log_interaction            | ✅              | 🚫                 | ✅              | Write | Record a customer interaction            |
| update_contact_preferences | ✅              | 🚫                 | 🚫             | Write | Change marketing and contact preferences |
| list_household_members     | ✅              | 🚫                 | 🚫             | Read  | List people linked to an account         |

## [Agents that use this server](#agents-that-use-this-server)

-   [Complaints triage](https://kongnet.kongai.uk/agents/complaints-triage-agent)
-   [Retention offers](https://kongnet.kongai.uk/agents/retention-offers-agent)
-   [Collections](https://kongnet.kongai.uk/agents/collections-agent)
-   [Churn insights](https://kongnet.kongai.uk/agents/churn-insights-agent)

[Back to MCP servers](https://kongnet.kongai.uk/mcp)