---
title: "TicketCreate"
url: "https://kongnet.kongai.uk/apis/kongnet-telco-api-1/versions/3d9e2c10-cf93-4e6e-8bf8-2129457a6aa5/schemas/TicketCreate"
---

> Full API specification: https://kongnet.kongai.uk/apis/kongnet-telco-api-1/versions/3d9e2c10-cf93-4e6e-8bf8-2129457a6aa5.md

# TicketCreate

## OpenAPI definition

```yaml
openapi: 3.1.0
info:
  title: KongNet Telco API
  version: 1.0.0
components:
  schemas:
    TicketCreate:
      properties:
        category:
          type: string
          enum:
            - outage
            - connection
            - wifi
            - speed
            - tv
            - billing
            - account
            - other
          title: Category
          description: Ticket category
        summary:
          type: string
          maxLength: 140
          minLength: 5
          title: Summary
          description: One line summary in the customer's words
        details:
          type: string
          maxLength: 4000
          title: Details
          description: What the customer reported and what was found
          default: ""
        steps_tried:
          items:
            type: string
          type: array
          title: Steps Tried
          description: Troubleshooting steps already tried, in order
        diagnostics:
          additionalProperties: true
          type: object
          title: Diagnostics
          description: Results from line test or wifi scan, if run
        model_alias:
          anyOf:
            - type: string
            - type: "null"
          title: Model Alias
          description: Model alias that handled the conversation
        trace_id:
          anyOf:
            - type: string
            - type: "null"
          title: Trace Id
          description: Gateway trace id for the conversation
      type: object
      required:
        - category
        - summary
      title: TicketCreate
```