---
title: "KongNet support agent"
description: "The live KongNet support agent"
url: "https://kongnet.kongai.uk/agents/support-agent"
image: "https://kongnet.kongai.uk/_og/d/c_Ocean.takumi,title_KongNet+support+agent,description_The+live+KongNet+support+agent,props_eyJ0aGVtZSI6eyJtb2RlIjoibGlnaHQiLCJjb2xvcnMiOnsicHJpbWFyeSI6IiMwRTZGNUMifX19,p_Ii9hZ2VudHMvc3VwcG9ydC1hZ2VudCI,s_cP1_4OTTsLy_QP6M.png"
---

# KongNet support agent

Customer support agent for KongNet broadband, TV and mobile.

**Status:** 🟢 Live, running on the gateway today

**Audience:** Customer. **Department:** Customer Care. **Endpoint:** `POST /agents/support/invoke`

## [Skills](#skills)

-   **Proactive account greeting:** Loads the customer's profile, products, service health, network status and open tickets through Kong MCP and opens the conversation with any live outage, fix estimate and ticket reference.
-   **Fault diagnosis and self serve fix:** Searches the knowledge base, runs a remote line test and a wifi channel scan, and reads back the numbered steps that apply to the customer's router model.
-   **Ticket creation and updates with consent:** When a fix does not work or the customer asks for a person, summarises what was tried and creates a ticket after the customer confirms, or adds a note to an existing open ticket instead of raising a duplicate.
-   **Router reboot with consent:** Reboots the customer's hub remotely after an explicit confirmation.
-   **General questions:** Answers general questions about KongNet services, bills, contracts and routers from the help articles on a small templated model that carries a semantic cache.

## [Uses](#uses)

-   [KongNet Support MCP](https://kongnet.kongai.uk/mcp/support)
-   [All LLMs](https://kongnet.kongai.uk/llms)

[Back to agents](https://kongnet.kongai.uk/agents)