---
title: "Complaints triage"
description: "Reads incoming complaints, sets severity, drafts the first reply and routes to the right team."
url: "https://kongnet.kongai.uk/agents/complaints-triage-agent"
image: "https://kongnet.kongai.uk/_og/d/c_Ocean.takumi,title_Complaints+triage,description_~UmVhZHMgaW5jb21pbmcgY29tcGxhaW50cywgc2V0cyBzZXZlcml0eSwgZHJhZnRzIHRoZSBmaXJzdCByZXBseSBhbmQgcm91dGVzIHRvIHRoZSByaWdodCB0ZWFtLg,props_eyJ0aGVtZSI6eyJtb2RlIjoibGlnaHQiLCJjb2xvcnMiOnsicHJpbWFyeSI6IiMwRTZGNUMifX19,p_Ii9hZ2VudHMvY29tcGxhaW50cy10cmlhZ2UtYWdlbnQi,s_cVQud2sN2ZMygzh1.png"
---

# Complaints triage

Reads incoming complaints, sets severity, drafts the first reply and routes to the right team.

**Status:** 🟡 Registered in Konnect Catalog, not running yet

**Audience:** Staff. **Department:** Customer Care. **Planned model:** [support-sonnet](https://kongnet.kongai.uk/llms/support-sonnet)

## [Skills](#skills)

-   Classify complaint severity
-   Draft a first response

## [MCP servers](#mcp-servers)

-   [Customer 360](https://kongnet.kongai.uk/mcp/crm)

[Back to agents](https://kongnet.kongai.uk/agents)