---
title: "Agents"
description: "KongNet agents by department"
url: "https://kongnet.kongai.uk/agents"
image: "https://kongnet.kongai.uk/_og/d/c_Ocean.takumi,title_Agents,description_KongNet+agents+by+department,props_eyJ0aGVtZSI6eyJtb2RlIjoibGlnaHQiLCJjb2xvcnMiOnsicHJpbWFyeSI6IiMwRTZGNUMifX19,p_Ii9hZ2VudHMi,s_4rX6RNUa_7QRReH6.png"
---

# Agents

Every agent is registered in Konnect Catalog and calls models and tools through Kong.

## [🟢 Live](#live)

## KongNet support agent

Customer support for broadband, TV and mobile. Live.

<https://kongnet.kongai.uk/agents/support-agent>

## [🟡 Registered in Catalog](#registered-in-catalog)

### [Customer Care](#customer-care)

## Complaints triage

Reads incoming complaints, sets severity, drafts the first reply and routes to the right team. Staff facing.

<https://kongnet.kongai.uk/agents/complaints-triage-agent>

## Retention offers

Talks to customers who are thinking of leaving and finds an offer they qualify for. Customer facing.

<https://kongnet.kongai.uk/agents/retention-offers-agent>

### [Network Operations](#network-operations)

## Network fault diagnosis

Correlates alarms, line tests and cabinet status to find the root cause of a fault. Staff facing.

<https://kongnet.kongai.uk/agents/network-fault-agent>

## Outage communications

Writes plain language outage updates and sends them to affected customers. Customer facing.

<https://kongnet.kongai.uk/agents/outage-comms-agent>

## Capacity planning

Forecasts exchange and backhaul load and flags where to add capacity. Staff facing.

<https://kongnet.kongai.uk/agents/capacity-planning-agent>

### [Retail Sales](#retail-sales)

## Sales advisor

Helps new customers choose broadband, TV and mobile, and checks what is available at their address. Customer facing.

<https://kongnet.kongai.uk/agents/sales-advisor-agent>

## Upgrade eligibility

Tells existing customers which upgrades they can get and what they would pay. Customer facing.

<https://kongnet.kongai.uk/agents/upgrade-eligibility-agent>

### [Billing and Finance](#billing-and-finance)

## Billing disputes

Explains bills and raises disputes with the evidence attached. Customer facing.

<https://kongnet.kongai.uk/agents/billing-disputes-agent>

## Collections

Prioritises overdue accounts and suggests fair payment plans. Staff facing.

<https://kongnet.kongai.uk/agents/collections-agent>

### [Engineering](#engineering)

## Developer copilot

Coding assistant for KongNet engineers, routed through the gateway so usage is governed. Staff facing.

<https://kongnet.kongai.uk/agents/developer-copilot>

## Prompt evaluation harness

Scores prompts and models against test sets before release. Staff facing.

<https://kongnet.kongai.uk/agents/prompt-eval-harness>

### [Field Service](#field-service)

## Field engineer assistant

Gives engineers job context, cabinet status and fix steps on site. Staff facing.

<https://kongnet.kongai.uk/agents/field-engineer-assistant>

## Appointment scheduler

Books and moves engineer visits in conversation. Customer facing.

<https://kongnet.kongai.uk/agents/appointment-scheduler-agent>

### [Marketing](#marketing)

## Campaign content

Drafts on brand campaign copy for review. Staff facing.

<https://kongnet.kongai.uk/agents/campaign-content-agent>

## Churn insights

Finds the reasons customers leave from support and survey themes. Staff facing.

<https://kongnet.kongai.uk/agents/churn-insights-agent>

### [Fraud and Security](#fraud-and-security)

## Fraud review

Assembles the evidence on flagged orders for an analyst to decide. Staff facing.

<https://kongnet.kongai.uk/agents/fraud-review-agent>

## SIM swap guard

Checks number changes for signs of account takeover. Staff facing.

<https://kongnet.kongai.uk/agents/sim-swap-guard-agent>